Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or UK public holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates We currently ship within the United Kingdom via Royal Mail. Shipping costs are calculated at checkout based on your order.
| Service | Estimated Delivery |
|---|---|
| Royal Mail Standard | 2–5 business days |
| Royal Mail Tracked | 1–3 business days |
Order Tracking Where a tracked service is used, you will receive a tracking number by email once your order has been dispatched.
Damaged or Lost Items If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at Frogvaultcollectables@gmail.com. We'll work with you to resolve the issue as quickly as possible.
International Shipping We do not currently ship outside of the United Kingdom